I am in love with the United
States Post Office. This is a bigger deal than you think, because I
very nearly broke off all communication with the USPS fairly
recently. I mean, I was angry, vengeful, unforgiving. It all began
last fall, when I paid $16.20 to send a Herman Hesse paperback book
to my daughter in Australia. She needed this particular book for her
masters thesis. Had I known it was an out-of-print book, selling on
eBay for $50, I might have insured it. But I didn't. I trusted in
the USPS. And why shouldn't I? “Neither snow, nor
rain, nor heat, nor
gloom of night stays these couriers from the swift completion of
their appointed rounds,” right? I grew up believing in that motto.
And I can easily conjure up the snowy blizzards of my childhood when
Doc, our mailman, never failed to deliver. So I sent the book off to
my daughter, confident that it would arrive at its destination.
It didn't. After a month of asking my daughter online every day,
“Did the book arrive yet?” I went to my local P.O., receipt in
hand, to request a tracking of the book. It was then that I noticed
something on the receipt: “Aruba – First-Class Pkg.” ARUBA?
What? The print-out from the Postmaster confirmed it: “Destination:
ARUBA.” Fearing dementia, I checked the receipt from my Customs
Declaration. Yes, clearly, I sent the book to Australia, not Aruba.
But the USPS was clearly looking to end our relationship. I
wanted my money back. No way, they said. Track the package, I
demanded. Can't track it once it leaves the country, they retorted.
“Is it in Aruba?” I queried. “Oh, no, it wouldn't have gone to
Aruba!” the USPS insisted.
Liars.
I have a record of the phone calls I have made to the USPS. I
have dates, names, case numbers, all of it. I was told, on my last
phone call, that it would take up to 23 days before I would get a
response. (Twenty-three days? How in the world do they predict
that?)
Well, the distraction of the holidays, travel, and small family
crises took my attention away from the USPS. My daughter, too, was
traveling all over that crazy land down under. She returned to her
home base this week and messaged me, “Oh! The book arrived!
'Missent to Aruba' it says on the package!” Okay, so FOUR MONTHS
LATER, it found its way to the address I'd printed on the package.
Never mind that my daughter finished her masters thesis without it.
The USPS delivered.
And today, I received in the mail:
- from India, a book sent from a friend
- from HongKong, a connector that will allow me to display my
MacBook Air programs on my TV
- from my financial advisor, a check to cover my son's college
room and board
- from a magazine publishing company, an amazing offer to get
two years for the price of one plus a free bookmark plus a garden
planting guide plus a cookbook plus a long term care policy . . .
all for only $9.95!
Clearly, the USPS wants me back. And I'm easy. I love the USPS.